Terms of Service
Terms of Service
Last Updated: September 12, 2026
Welcome to Restnoya.
These Terms of Service ("Terms") govern your access to and use of restnoya.com (the "Website"), including purchases made through the Restnoya online store and your use of any related services provided through the Website.
Restnoya is operated by Foshan Yilan Network Technology Co., Ltd.
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
By accessing the Website, using our services, or placing an order, you agree to be bound by these Terms and by the policies referenced in them.
If you do not agree with these Terms, please do not use the Website or place an order.
1. About Restnoya
Restnoya is an online retail store operated by Foshan Yilan Network Technology Co., Ltd.
Foshan Yilan Network Technology Co., Ltd. is responsible for the operation of restnoya.com and for transactions conducted through the Website, including product sales, order processing, customer support, shipping coordination, returns, refunds, and related customer services.
2. Eligibility
By using the Website or placing an order, you represent that you have the legal capacity to enter into a binding agreement under applicable law.
If you use the Website on behalf of another person, business, or organization, you represent that you have the authority to act on their behalf.
You agree to provide accurate, current, and complete information when using the Website or placing an order.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, features, materials, colors, and other information displayed on the Website are accurate.
However, minor differences may occur due to factors including:
- Screen or device settings
- Lighting and photography
- Manufacturing tolerances
- Packaging updates
- Product improvements
- Differences between production batches
Actual product appearance may therefore vary slightly from images shown on the Website.
Nothing in this section limits any rights or remedies you may have if a product is materially different from its description or where applicable law provides otherwise.
4. Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve the product or guarantee that it will remain available.
If a product becomes unavailable after you place an order, we may contact you and provide an appropriate solution, which may include:
- A refund
- An alternative product with your agreement
- Another appropriate resolution
We do not guarantee continuous availability of any product.
5. Prices and Currency
Unless otherwise stated, prices displayed on restnoya.com are shown in U.S. dollars (USD).
The price applicable to your purchase will be displayed during checkout before payment is completed.
Where applicable, your order total may also include:
- Shipping charges
- Taxes
- Duties
- Other charges disclosed before payment
We make reasonable efforts to ensure that pricing information is accurate.
If we identify a material pricing error before an order is fulfilled, we may contact you before proceeding with the order.
6. Orders
When you place an order through restnoya.com, you are making an offer to purchase the selected products.
After placing an order, you may receive an electronic order confirmation.
An order confirmation does not necessarily mean that the order has entered fulfillment.
We reserve the right to reject, cancel, or limit an order where reasonably necessary, including in circumstances involving:
- Suspected fraud
- Unauthorized payment activity
- Payment authorization failure
- Product unavailability
- Material pricing errors
- Material product-information errors
- Violation of these Terms
- Legal or regulatory requirements
If we cancel an order after payment has already been collected, an appropriate refund will generally be issued to the original payment method.
7. Payment
Available payment methods will be displayed during checkout.
By submitting payment information, you represent that:
- The information you provide is accurate
- You are authorized to use the selected payment method
- You authorize the applicable amount to be charged
Payment processing may be provided by independent third-party payment service providers.
Your bank, card issuer, or payment provider may impose its own authorization procedures, security checks, fees, or processing times.
We are not responsible for payment declines caused by your bank, card issuer, or payment provider.
8. Order Processing
Orders are typically processed within:
1–3 business days
Processing begins after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
Business days generally exclude weekends and applicable public holidays.
During periods of unusually high order volume, holidays, inventory adjustments, or other operational circumstances, processing may occasionally take longer.
9. Shipping and Delivery
Orders are shipped from China through our fulfillment partners.
For eligible orders delivered within the United States:
Standard delivery is approximately 5–12 business days after dispatch.
This estimated delivery period does not include the separate 1–3 business day processing period.
Eligible U.S. orders with a merchandise subtotal of US$49 or more qualify for free standard shipping.
For U.S. orders below US$49, applicable shipping charges will be displayed during checkout before payment is completed.
International shipping may be available to selected destinations.
Where international shipping is available, applicable shipping methods, shipping costs, and estimated delivery times will be displayed during checkout where supported.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
For additional information, please review our Shipping Policy.
10. International Shipping
International delivery times may vary depending on factors including:
- Destination
- Customs clearance
- Local carrier operations
- Public holidays
- Import requirements
- Transportation conditions
Where applicable, available shipping services and estimated delivery times will be displayed during checkout.
International delivery estimates do not include the separate 1–3 business day processing period.
Estimated arrival dates for international shipments are provided for reference only and are not guaranteed delivery dates.
Customers are responsible for complying with applicable import requirements in their destination country or region.
11. Shipping Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs clearance
- Severe weather
- Transportation disruptions
- Public holidays
- Local delivery conditions
- Import procedures
- Address-related issues
- Other logistical disruptions
If your shipment appears significantly delayed or tracking information has not updated for an extended period, please contact:
We will review the available information and, where appropriate, work with the carrier or fulfillment partner to determine a suitable resolution.
12. Tracking Information
Once your order has shipped, we will generally send available tracking information to the email address provided during checkout.
Tracking information may take some time to update after a shipment is first transferred to the carrier.
If your order contains multiple products, those products may occasionally be shipped separately and may have different tracking numbers or delivery dates.
13. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you discover an error in your shipping information, please contact:
as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that a shipping address can be changed after an order has entered fulfillment or has been shipped.
14. Returns
Eligible products may generally be returned within:
30 calendar days after delivery
subject to the requirements set out in our Return & Refund Policy.
To qualify for a return, a product generally must be:
- Unused
- Unworn
- In its original condition
- Free from damage caused after delivery
- Returned with its original packaging and included accessories, where applicable
Customers must contact us before sending a return.
Please do not automatically send returns to our registered business address.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
15. Preference-Based Returns
For voluntary returns involving reasons such as:
- Change of mind
- Style preference
- Color preference
- Size or fit preference
- Other non-quality-related reasons
the customer is generally responsible for applicable return shipping costs unless applicable law requires otherwise.
Customers should review the applicable return instructions and shipping costs before sending a product back.
16. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If a product:
- Arrives damaged
- Is defective
- Is missing an item or component
- Is incorrect
- Is materially different from the product description
please contact:
as soon as reasonably possible.
Where practical, we recommend reporting these issues within 48 hours after delivery so that we can investigate promptly.
You may be asked to provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs showing the relevant issue
- Photographs of the packaging
- A photograph of the shipping label
- Other reasonable supporting information
Please retain the product and packaging until we provide further instructions.
After reviewing the issue, we may provide an appropriate resolution, including:
- Replacement
- Refund
- Another appropriate solution
If we confirm that a product was damaged in transit, defective, missing, incorrectly supplied, or materially different from its description, we will provide an appropriate remedy and, where applicable, will not require the customer to bear reasonable return-related costs resulting from the issue.
The recommended 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
17. Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are typically processed within:
3–5 business days after inspection
Refunds are generally issued to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment provider may require an additional:
5–10 business days
for the refund to appear in your account.
We do not control processing times imposed by banks, card issuers, or payment providers.
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank or payment provider.
If you still require assistance, contact:
For additional information, please review our Return & Refund Policy.
18. Original Shipping and Other Charges
For preference-based or voluntary returns, and to the extent permitted by applicable law, original shipping charges, expedited shipping charges, shipping protection charges, duties, and other non-refundable delivery-related charges may not be refundable.
This does not apply where reimbursement is required by applicable law or where the return results from an error for which Restnoya is responsible.
19. Order Cancellations
If you wish to cancel an order, please contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or ships.
However, cancellation cannot be guaranteed after an order has been submitted because fulfillment may begin shortly after payment confirmation.
If an order has already entered fulfillment or has been shipped, cancellation may no longer be possible.
Once delivered, an eligible order may instead be handled under our Return & Refund Policy.
20. Order Changes
If you need to request a change to your:
- Shipping address
- Product selection
- Order details
- Other order information
please contact:
as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has begun.
21. Promotions and Discounts
From time to time, Restnoya may offer:
- Promotional prices
- Discount codes
- Bundle offers
- Free-shipping promotions
- Other promotional incentives
Promotions may be subject to additional conditions stated at the time of the offer.
Unless otherwise stated, promotions may not be combined.
We reserve the right to correct genuine promotional, technical, or pricing errors where permitted by applicable law.
Promotional availability may be limited by time, inventory, product selection, geographic location, or other stated conditions.
22. Intellectual Property
Unless otherwise stated, content available through restnoya.com, including but not limited to:
- Brand names
- Logos
- Text
- Graphics
- Product photographs
- Website design
- Layout
- Original content
- Visual elements
is owned by or licensed to Restnoya, Foshan Yilan Network Technology Co., Ltd., or the applicable rights holder and may be protected by intellectual property laws.
You may use the Website for legitimate personal shopping and informational purposes.
You may not reproduce, distribute, modify, publish, resell, commercially exploit, or otherwise misuse protected Website content without appropriate authorization.
23. Prohibited Uses
You may not use the Website:
- For unlawful purposes
- To commit or facilitate fraud
- To provide deliberately false or misleading information
- To transmit viruses, malware, or malicious code
- To interfere with Website security
- To attempt unauthorized access to systems or accounts
- To impersonate another person or entity
- To unlawfully collect personal information
- To infringe intellectual property rights
- To violate the legal rights of another person
- To interfere with another person's use of the Website
We may restrict or terminate access where reasonably necessary to protect our customers, systems, business, or legal rights.
24. Third-Party Services
Certain parts of our Website and operations may rely on independent third-party service providers, including providers of:
- Website hosting
- E-commerce infrastructure
- Payment processing
- Order fulfillment
- Shipping and logistics
- Analytics
- Advertising
- Customer support
- Fraud prevention
- Cloud services
Third-party services may be governed by their own terms, policies, and privacy practices.
Our Website may also contain links to independent third-party websites.
We are not responsible for websites or services that are not operated or controlled by Restnoya.
25. Website Availability
We make reasonable efforts to maintain the Website and provide accurate and current information.
However, we do not guarantee that the Website will always be:
- Available
- Uninterrupted
- Completely secure
- Free from technical errors
We may temporarily suspend, restrict, update, or modify parts of the Website for maintenance, security, operational, or technical reasons.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
26. Disclaimer
To the extent permitted by applicable law, the Website and related services are provided on an "as available" basis.
We do not make warranties beyond those expressly stated on the Website or required by applicable law.
Nothing in these Terms excludes, restricts, or limits mandatory consumer warranties, legal rights, or remedies that cannot lawfully be excluded or limited.
27. Limitation of Liability
To the maximum extent permitted by applicable law, Restnoya and Foshan Yilan Network Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the Website where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
Nothing in this section is intended to reduce or restrict mandatory consumer rights available under applicable law.
28. Force Majeure
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:
- Natural disasters
- Severe weather
- Transportation disruptions
- Carrier interruptions
- Government actions
- Customs delays
- Labor disruptions
- Major technical interruptions
- Public emergencies
- Other comparable circumstances
Where an affected order requires further action, we will make reasonable efforts to provide an appropriate solution.
29. Privacy
Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.
Please review the Privacy Policy for information about how personal information may be collected, used, disclosed, retained, and protected.
30. Governing Law
These Terms and any transactions conducted through restnoya.com shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict-of-law principles.
Nothing in these Terms is intended to limit, restrict, or exclude any mandatory consumer protection rights or remedies that may apply under the laws of the jurisdiction in which the customer resides.
31. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Our business
- Website functionality
- Products or services
- Operational practices
- Legal or regulatory requirements
When these Terms are updated, the revised version will be posted on this page and the "Last Updated" date will be changed accordingly.
Changes will not retroactively remove or reduce consumer rights where prohibited by applicable law.
32. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue in full force and effect.
33. Entire Agreement
These Terms, together with the policies referenced on restnoya.com, constitute the applicable agreement governing your use of the Website and purchases made through it.
Related policies include:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Cancellation Policy
Where a specific policy contains additional terms relating to a particular subject, that policy should be read together with these Terms.
34. Contact Us
If you have questions about these Terms, your order, or our services, please contact us.
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)