Shipping Policy
Last Updated: September 12, 2026
This Shipping Policy applies to orders placed through restnoya.com (the "Website").
Restnoya is operated by Foshan Yilan Network Technology Co., Ltd.
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
By placing an order through the Website, you acknowledge the shipping terms described below.
1. Order Processing
Orders are typically processed within:
1–3 business days
Processing begins after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
Business days generally exclude weekends and applicable public holidays.
Orders placed outside normal business days may begin processing on the next business day.
During periods of unusually high order volume, holidays, inventory adjustments, or other operational circumstances, processing may occasionally take longer.
If a material processing delay affects your order, we may contact you using the email address provided during checkout.
2. Shipping Origin
Orders are shipped from China through our fulfillment partners.
Depending on product availability, order contents, and fulfillment arrangements, orders may be processed through different fulfillment facilities in China.
If an order contains multiple products, those products may occasionally be shipped separately.
Separate shipments may have different tracking numbers and may arrive on different dates.
3. United States Shipping
For eligible orders delivered within the United States:
Standard Shipping: approximately 5–12 business days after dispatch
This estimated delivery period does not include the separate 1–3 business day processing period.
For clarity:
Processing Time: 1–3 business days
Estimated Standard Delivery: approximately 5–12 business days after dispatch
Delivery estimates are provided for general guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on carrier operations, weather, transportation conditions, public holidays, address issues, or other circumstances outside our reasonable control.
4. International Shipping
Restnoya may ship to selected international destinations where shipping service is available.
International delivery times may depend on factors including:
- Destination
- Customs clearance
- Local carrier operations
- Public holidays
- Import requirements
- Transportation conditions
Where applicable, available shipping services and estimated delivery times will be displayed during checkout.
International delivery estimates do not include the separate 1–3 business day processing period.
Estimated arrival dates for international shipments are provided for reference only and are not guaranteed delivery dates.
International shipments may also be subject to customs procedures, import requirements, taxes, duties, or other destination-specific requirements imposed by local authorities.
5. Shipping Costs
For orders delivered within the United States, applicable shipping charges will be displayed during checkout before payment is completed.
Eligible U.S. orders with a merchandise subtotal of US$49 or more qualify for free standard shipping.
For international orders, available shipping methods and applicable shipping charges will be displayed during checkout where supported.
Shipping costs may vary depending on factors such as:
- Destination
- Order contents
- Package size or weight
- Selected shipping service
- Other applicable delivery conditions
6. Free Shipping
Eligible orders delivered within the United States with a merchandise subtotal of US$49 or more qualify for free standard shipping.
The free-shipping threshold applies to the qualifying merchandise subtotal unless otherwise stated.
Discounts, refunds, cancellations, or order changes may affect whether an order remains eligible for free shipping.
Free shipping may not apply to every destination, shipping method, or special delivery service.
Any applicable restrictions will be displayed during checkout where supported.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact information
before completing your order.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to assist with address changes before fulfillment begins.
However, we cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.
8. Address Changes After Shipment
Once an order has been shipped, we may not be able to change the delivery address.
Address-change requests after shipment may be subject to carrier rules and availability.
If a package cannot be delivered because the address provided at checkout was incomplete or incorrect, additional shipping arrangements may be required.
Please contact us if you need assistance.
9. Order Tracking
Once your order has shipped, we will generally send a shipping confirmation email containing available tracking information.
Tracking information may take some time to become active after the carrier first receives the shipment.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Tracking updates are provided by the applicable carrier and may not always update in real time.
10. Tracking Delays
In some cases, tracking information may temporarily show limited or no movement while a package is in transit.
This may occur because of:
- Carrier processing
- Transfer between logistics providers
- Customs processing
- Transportation delays
- Local delivery operations
If tracking information has not updated for an extended period, please contact:
and include your order number and tracking number where available.
11. Delayed Shipments
Delivery delays may occasionally occur because of circumstances outside our reasonable control.
These may include:
- Carrier delays
- Severe weather
- Customs clearance
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Import procedures
- Local delivery conditions
- Incorrect or incomplete address information
- Government or regulatory actions
Estimated delivery dates are not guaranteed.
If your order appears significantly delayed, please contact us so that we can review the available tracking and shipping information.
12. Lost Packages
If your package appears to be lost or tracking information has not updated for an extended period, please contact:
Please provide:
- Your order number
- Your tracking number, if available
- Your delivery address
- Any relevant tracking information
We will review the available information and, where appropriate, work with the carrier or fulfillment partner to determine a suitable resolution.
13. Packages Marked as Delivered
If tracking information shows that a package was delivered but you cannot locate it, please first:
- Check the delivery location carefully
- Check with household members
- Check with neighbors where appropriate
- Check with your building reception, mailroom, or property manager where applicable
- Review any delivery information provided by the carrier
If you are still unable to locate the package, contact:
We will review the available information and may assist with an appropriate carrier or delivery inquiry.
A customer request will not automatically be rejected solely because tracking information shows the package as delivered.
14. Damaged Packages
Please inspect your package and products after delivery.
If an item arrives damaged, please contact:
as soon as reasonably possible.
Where practical, we recommend reporting the issue within 48 hours after delivery so that it can be reviewed promptly.
Please provide, where relevant:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the damaged area
- Photographs of the packaging
- A photograph of the shipping label
Please keep the product and packaging until we provide further instructions.
The recommended 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
15. Defective, Missing, or Incorrect Items
If your order contains:
- A defective product
- A missing item
- A missing component
- An incorrect product
- A product materially different from its description
please contact:
as soon as reasonably possible.
Please include your order number and reasonable supporting information, such as photographs where relevant.
After reviewing the issue, we may provide an appropriate resolution, which may include:
- Replacement
- Refund
- Another appropriate solution
16. Customs and Import Procedures
International orders may be subject to customs clearance and destination-specific import procedures.
Customs processing may affect delivery times.
Restnoya does not control customs authorities, local import processing, or delays caused by destination-country procedures.
Customers are responsible for ensuring that products ordered from Restnoya can lawfully be imported into their destination where applicable.
17. Duties and Taxes
International shipments may be subject to duties, taxes, customs charges, or other fees imposed by destination authorities.
Where supported, certain charges may be displayed during checkout.
Other charges may be assessed separately by customs authorities, carriers, or local agencies.
The availability and treatment of such charges may vary by destination.
18. Shipping Restrictions
Shipping availability may vary depending on:
- Destination
- Product type
- Carrier availability
- Import restrictions
- Local regulations
- Fulfillment limitations
If we are unable to ship a product to the address provided, we may contact you to discuss available options or issue an appropriate refund where necessary.
19. Multiple Shipments
An order containing multiple products may occasionally be divided into separate shipments.
This may happen because products are fulfilled from different facilities or become available at different times.
If your order is divided into multiple shipments:
- Packages may arrive on different dates
- Separate tracking numbers may be provided
- One package may arrive before another
Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing.
20. Delivery Attempts
Carrier delivery procedures vary by destination.
A carrier may:
- Leave a package at the delivery location
- Attempt redelivery
- Deliver to a designated pickup location
- Request additional delivery instructions
Customers should monitor tracking information and follow carrier instructions where applicable.
21. Refused or Undeliverable Packages
A package may be returned to the sender or fulfillment facility if:
- The address is incomplete
- The address is incorrect
- Delivery attempts are unsuccessful
- The recipient refuses delivery
- The package is not collected from a designated pickup location
If a package is returned as undeliverable, please contact:
We will review the circumstances and determine the appropriate next step.
Any additional shipping costs associated with reshipment may depend on the reason the package was returned and applicable law.
22. Order Cancellations
If you wish to cancel your order, contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or ships.
Cancellation cannot be guaranteed after fulfillment has begun.
If an order has already shipped, it may need to be handled through our return process after delivery.
Please review our Cancellation Policy for additional information.
23. Returns
Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.
Once a return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
For complete information regarding returns, return shipping costs, and refunds, please review our Return & Refund Policy.
24. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping services
- Carrier arrangements
- Fulfillment operations
- Delivery regions
- Shipping costs
- Legal or regulatory requirements
- Business practices
When this Shipping Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
25. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us.
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)