Contact Us
Last Updated: September 12, 2026
Thank you for visiting Restnoya.
If you have questions about our products, orders, payments, shipping, returns, refunds, cancellations, or other customer service matters, please contact us using the information below.
Customer Support
Email: service@restnoya.com
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)
When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.
Business Information
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address:
Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email:
service@restnoya.com
Restnoya is an online retail store operated by Foshan Yilan Network Technology Co., Ltd.
Foshan Yilan Network Technology Co., Ltd. is responsible for the operation of restnoya.com and for customer transactions conducted through the Website, including product sales, order processing, customer support, shipping coordination, returns, refunds, and related services.
Order Questions
For questions about an existing order, please email:
Please include:
- Your order number
- The email address used to place the order
- A clear description of your question or issue
- Any relevant photographs or supporting information where applicable
Shipping and Tracking Questions
If you need assistance with:
- Order status
- Tracking information
- Delivery delays
- Missing tracking updates
- Shipping address concerns
- A package that appears to be lost
- A package marked as delivered that you cannot locate
please contact:
Please include your order number and tracking number where available.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Missing an item or component
- With an incorrect product
- Materially different from the product description
please contact us as soon as reasonably possible at:
Where practical, we recommend reporting the issue within 48 hours after delivery so that we can review it promptly.
Please include, where relevant:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs showing the damage, defect, or discrepancy
- Photographs of the packaging
- A photograph of the shipping label
Please retain the product and packaging until we provide further instructions.
The recommended 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
Returns
To request a return, please contact:
Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
Please include:
- Your order number
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photographs or supporting information where relevant
Please do not send a return before receiving authorization and return instructions from our customer support team.
Return Address
Please do not send returns automatically to our registered business address.
Our registered business address may not be the appropriate return location.
Once a return request has been reviewed and approved, our customer support team will provide the applicable return warehouse address and return instructions.
Unauthorized returns or products sent to an incorrect address may experience delays in processing.
Refund Questions
Approved refunds are typically processed within 3–5 business days after inspection of an authorized return.
Refunds are generally issued to the original payment method.
After a refund has been issued, your bank, card issuer, or payment provider may require an additional 5–10 business days for the refund to appear in your account.
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank or payment provider.
If you still require assistance, contact:
Order Cancellations and Changes
If you wish to cancel or modify an order, please contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation or modification requests before an order enters fulfillment or ships.
Cancellation or modification cannot be guaranteed once fulfillment has begun.
If an order has already shipped, it may need to be handled through our return process after delivery.
Payment Questions
If you have questions about a payment or charge associated with an order, please contact:
Please provide:
- Your order number
- The email address associated with the order
- A description of the payment issue
For your security, please do not send complete payment card numbers, passwords, or other sensitive financial credentials by email.
Privacy Requests
For questions about our privacy practices or to submit an applicable privacy request, please contact:
Please review our Privacy Policy for additional information about how personal information is collected, used, disclosed, retained, and protected.
Important Return Notice
Our registered business address is provided for business identification and contact transparency.
It should not be used as a return address unless our customer support team specifically instructs you to send a return there.
Approved return requests will receive the appropriate return address and instructions separately.
Contact Information
Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)