Return & Refund Policy
Return & Refund Policy
Last Updated: September 12, 2026
This Return & Refund Policy applies to purchases made through restnoya.com (the "Website").
Restnoya is operated by Foshan Yilan Network Technology Co., Ltd.
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
By placing an order through the Website, you acknowledge the return and refund terms described below.
1. 30-Day Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the order is delivered according to the applicable carrier's delivery information.
To request a return, you must contact us before the applicable 30-day return period expires.
Return requests submitted after the return period may not be accepted unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, an item generally must be:
- Unused
- Unworn
- In its original condition
- Free from damage caused after delivery
- Returned with its original packaging
- Returned with any included accessories, components, manuals, or other materials where applicable
We may request reasonable supporting information before authorizing a return.
Products that show signs of misuse, excessive wear, alteration, accidental damage, or improper handling after delivery may not qualify for a standard preference-based return.
Nothing in this section limits any rights or remedies available for defective, damaged, incorrect, or materially misdescribed products under applicable law.
3. How to Request a Return
To request a return, contact:
Please include:
- Your order number
- The email address used to place the order
- The product you wish to return
- The reason for the return
- Photographs or other supporting information where relevant
Please do not send a product back before receiving return authorization and instructions from our customer support team.
Once your request has been reviewed, we will provide further instructions where the return is approved.
4. Return Authorization
A return is not considered authorized until our customer support team has reviewed the request and provided return instructions.
Return authorization helps ensure that the product is sent to the correct return facility and can be properly identified when received.
Products sent without authorization, sent to an incorrect address, or sent without sufficient order information may experience delays in processing.
5. Return Address
Please do not send returns automatically to our registered business address.
Our registered business address is:
Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
This address may not be the appropriate return location.
Once a return request has been approved, our customer support team will provide the applicable return warehouse address and return instructions.
The return facility may vary depending on the product, destination, fulfillment arrangement, or other operational factors.
6. Preference-Based Returns
For voluntary returns involving non-quality-related reasons, including:
- Change of mind
- Style preference
- Color preference
- Size or fit preference
- Personal preference
- Accidental ordering
- Other non-quality-related reasons
the customer is generally responsible for applicable return shipping costs unless applicable law requires otherwise.
Customers should review the applicable return instructions and shipping costs before sending the product.
For customer-paid returns, we recommend using a trackable shipping service.
Restnoya is not responsible for a customer-paid return shipment that cannot be verified as delivered to the authorized return location.
7. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order as soon as reasonably possible after delivery.
If your order:
- Arrives damaged
- Contains a defective product
- Is missing an item
- Is missing a component
- Contains an incorrect product
- Contains a product materially different from its description
please contact:
as soon as reasonably possible.
Where practical, we recommend reporting the issue within 48 hours after delivery so that it can be reviewed promptly.
Please provide, where relevant:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Photographs showing the defect, damage, or discrepancy
- Photographs of the packaging
- A photograph of the shipping label
- Other reasonable supporting information
Please retain the product and packaging until we provide further instructions.
The recommended 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
8. Resolution for Damaged, Defective, Missing, or Incorrect Items
If we confirm that a product:
- Was damaged in transit
- Is defective
- Was incorrectly supplied
- Is missing
- Is missing a required component
- Is materially different from its description
we will provide an appropriate resolution based on the circumstances.
A resolution may include:
- Replacement
- Refund
- Reshipment
- Another appropriate solution
Where required by applicable law or where the issue results from an error for which Restnoya is responsible, the customer will not be required to bear reasonable return-related shipping costs resulting from that issue.
9. Evidence and Inspection
We may request reasonable evidence to help evaluate a return, refund, replacement, or damage claim.
This may include:
- Product photographs
- Packaging photographs
- Shipping-label photographs
- Short videos
- Order information
- Other information reasonably related to the issue
Requesting supporting information does not automatically mean that a claim will be denied.
Returned products may be inspected after receipt before a refund or other resolution is approved.
10. Return Shipping Costs
Preference-Based Returns
For returns based on personal preference or other non-quality-related reasons, customers are generally responsible for return shipping costs unless applicable law requires otherwise.
Merchant or Product Issues
If we confirm that a product was damaged, defective, missing, incorrect, or materially different from its description, we will provide an appropriate solution and, where applicable, cover or otherwise address reasonable return-related shipping costs resulting from the issue.
11. Original Shipping Charges
For preference-based or voluntary returns, and to the extent permitted by applicable law, the following charges may be non-refundable:
- Original shipping charges
- Expedited shipping charges
- Shipping protection charges
- Duties
- Other non-refundable delivery-related charges
This does not apply where reimbursement is required by applicable law or where the return results from an error for which Restnoya is responsible.
12. Refund Processing
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
Refunds are typically processed within 3–5 business days after inspection.
Refunds are generally issued to the original payment method used for the purchase.
We do not generally issue refunds to a different payment method unless required or permitted by applicable payment-processing procedures.
13. Bank and Payment Provider Processing Time
After Restnoya issues an approved refund, your bank, card issuer, or payment provider may require additional time to display the refund in your account.
This may take an additional:
5–10 business days
depending on the financial institution or payment provider.
We do not control the processing time of banks, card issuers, or independent payment providers.
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank or payment provider.
If you still require assistance, contact:
14. Partial Refunds
In certain circumstances, a partial refund may be appropriate where permitted by applicable law.
This may include situations where:
- Only part of an order qualifies for a refund
- Only part of a multi-item order is returned
- A product is returned with missing components
- A returned product shows damage not related to the original reported issue
- Another partial resolution has been agreed with the customer
Any partial refund will be evaluated based on the circumstances of the specific return.
15. Refunds Without a Physical Return
In certain circumstances, we may determine that returning a product is unnecessary.
Where appropriate, we may offer:
- A refund
- A replacement
- A reshipment
- Another suitable resolution
without requiring the customer to physically return the product.
Whether a physical return is required will depend on the circumstances of the individual case.
16. Exchanges
Direct exchanges may not always be available.
If you wish to receive a different product, size, style, or variation, please contact:
Depending on product availability and the circumstances, we may provide instructions for returning the original product and placing a new order.
Where an exchange relates to a defective, damaged, missing, or incorrect item, we will determine the appropriate resolution after reviewing the issue.
17. Non-Returnable Items
Certain products may be non-returnable where clearly disclosed before purchase or where returns are restricted for hygiene, safety, personalization, legal, or other legitimate reasons.
Any product-specific return restriction will be disclosed where applicable.
A product-specific restriction does not limit rights relating to products that are defective, damaged, incorrect, materially misdescribed, or otherwise covered by mandatory consumer protection law.
18. Personalized or Customized Products
If Restnoya offers personalized or customized products, such products may be subject to different return conditions where clearly disclosed before purchase.
Personalized or customized products may not qualify for preference-based returns if they were produced specifically according to customer instructions.
This does not limit applicable rights relating to defects, damage, incorrect fulfillment, or material discrepancies from the agreed customization.
19. Promotional and Discounted Items
Products purchased using a discount, promotional code, bundle offer, or other promotion may still be eligible for return where they otherwise meet the requirements of this Policy.
Refunds for promotional purchases will generally reflect the actual amount paid for the returned product.
Where a promotion applies to multiple products or requires a minimum purchase amount, returning part of the order may affect the promotional value or refund calculation where permitted by applicable law.
20. Gifts
If a product was purchased as a gift, refunds are generally returned to the original payment method used for the purchase.
We may not be able to issue cash refunds or refunds to a payment method belonging to the gift recipient.
Please contact customer support if you need assistance with a gift-related return.
21. Packages Returned to Sender
If a package is returned to the sender or fulfillment facility because of:
- An incomplete address
- An incorrect address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Another delivery-related issue
please contact:
We will review the circumstances and determine the appropriate next step.
Any refund, reshipment, or additional shipping charge will depend on the circumstances and applicable law.
22. Refused Deliveries
Refusing delivery does not automatically create an approved return or refund.
If you wish to return an order, we recommend contacting us first at:
so that we can provide the appropriate return instructions.
If a refused package is returned to a fulfillment facility, we will review the shipment after it is received and determine the appropriate resolution.
23. Lost Return Shipments
For customer-paid returns, we strongly recommend using a trackable shipping service.
If a customer arranges a return shipment independently and the package cannot be verified as delivered to the authorized return facility, we may be unable to complete the refund until the return can be located or delivery can be confirmed.
This does not apply where Restnoya arranges or provides the return shipping method.
24. Order Cancellations
If you wish to cancel an order before shipment, please contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or ships.
Cancellation cannot be guaranteed after fulfillment has begun.
If the order has already shipped, it may need to be handled through the return process after delivery.
Please review our Cancellation Policy for additional information.
25. Chargebacks and Payment Disputes
If you believe there is a problem with an order, return, or refund, we encourage you to contact us first at:
so that we can review the issue and attempt to provide an appropriate resolution.
Nothing in this section limits any rights you may have with your bank, card issuer, payment provider, or under applicable law.
26. Consumer Rights
This Return & Refund Policy is intended to describe Restnoya's standard return and refund procedures.
Nothing in this Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that cannot legally be excluded or limited.
Where applicable law provides greater rights than those described in this Policy, the applicable legal requirements will govern.
27. Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time to reflect changes in:
- Return procedures
- Fulfillment arrangements
- Customer service practices
- Product offerings
- Business operations
- Legal or regulatory requirements
When this Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
28. Contact Us
If you have questions about a return, refund, damaged product, defective item, missing item, incorrect order, or other post-purchase issue, please contact us.
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)