FAQ
Frequently Asked Questions
Last Updated: September 12, 2026
This FAQ provides general information about ordering, shipping, returns, refunds, cancellations, and customer support at Restnoya.
If you need assistance with an existing order, please contact:
1. What is Restnoya?
Restnoya is an online retail store focused on sleep, comfort, relaxation, and everyday nighttime essentials.
Restnoya is operated by Foshan Yilan Network Technology Co., Ltd.
2. What currency does Restnoya use?
Unless otherwise stated, prices displayed on restnoya.com are shown in:
U.S. dollars (USD)
The final amount payable will be displayed during checkout before payment is completed.
3. How long does order processing take?
Orders are typically processed within:
1–3 business days
Processing begins after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
Business days generally exclude weekends and applicable public holidays.
4. Where are orders shipped from?
Orders are shipped from China through our fulfillment partners.
Depending on product availability, order contents, and fulfillment arrangements, products may be processed through different fulfillment facilities in China.
5. How long does shipping to the United States take?
For eligible orders delivered within the United States:
Standard delivery is approximately 5–12 business days after dispatch.
This estimated delivery period does not include the separate 1–3 business day processing period.
Estimated delivery dates are provided for general guidance and are not guaranteed delivery dates.
6. Do you offer free shipping?
Yes.
Eligible U.S. orders with a merchandise subtotal of:
US$49 or more
qualify for free standard shipping.
For U.S. orders below US$49, applicable shipping charges will be displayed during checkout before payment is completed.
7. Do you offer international shipping?
Restnoya may ship to selected international destinations where shipping service is available.
International delivery times may depend on factors including:
- Destination
- Customs clearance
- Local carrier operations
- Public holidays
- Import requirements
- Transportation conditions
Where applicable, available shipping services and estimated delivery times will be displayed during checkout.
International delivery estimates do not include the separate 1–3 business day processing period.
Estimated arrival dates for international shipments are not guaranteed delivery dates.
8. How much does international shipping cost?
International shipping costs vary depending on factors such as:
- Destination
- Order contents
- Package size or weight
- Available shipping service
- Other applicable delivery conditions
Where supported, available shipping methods and applicable charges will be displayed during checkout.
9. Will I have to pay customs duties or import taxes?
International shipments may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country or region.
Where supported, certain charges may be displayed during checkout.
Other charges may be assessed separately by customs authorities, carriers, or local agencies.
The treatment of duties and taxes may vary by destination.
10. How can I track my order?
Once your order has shipped, we will generally send available tracking information to the email address used during checkout.
Tracking information may take some time to become active after the carrier first receives the shipment.
If your order is divided into multiple shipments, you may receive more than one tracking number.
11. Why has my tracking information not updated?
Tracking information may temporarily show limited or no movement while a package is:
- Being processed by a carrier
- Transferring between logistics providers
- In customs
- Moving between transportation facilities
- Being processed by a local delivery provider
If your tracking information has not updated for an extended period, please contact:
Please include your order number and tracking number where available.
12. What should I do if my order is delayed?
If your shipment appears significantly delayed, please contact:
Please provide your order number and available tracking information.
We will review the available information and, where appropriate, work with the carrier or fulfillment partner to determine a suitable resolution.
Delivery estimates are not guaranteed and may be affected by carrier operations, weather, customs, public holidays, transportation conditions, or other circumstances outside our reasonable control.
13. What should I do if my package is marked as delivered but I cannot find it?
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check the delivery location carefully
- Check with household members
- Check with neighbors where appropriate
- Check with your building reception, mailroom, or property manager where applicable
- Review any delivery details provided by the carrier
If you are still unable to locate the package, contact:
We will review the available information and may assist with an appropriate carrier or delivery inquiry.
A request will not automatically be rejected solely because tracking information shows the package as delivered.
14. Can I change my shipping address?
If you need to change your shipping address, please contact:
as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that a shipping address can be changed after an order has entered fulfillment or has been shipped.
15. Can I cancel my order?
If you wish to cancel an order, please contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or ships.
Cancellation cannot be guaranteed once fulfillment has begun.
If an order has already shipped, it may need to be handled through the return process after delivery.
16. Can I change my order after placing it?
If you need to request a change to your order, including product selection, quantity, or shipping details, please contact:
as soon as possible.
We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has begun.
17. What is your return policy?
Eligible products may generally be returned within:
30 calendar days after delivery
To qualify for a return, the item generally must be:
- Unused
- Unworn
- In its original condition
- Free from damage caused after delivery
- Returned with original packaging and included accessories where applicable
Please contact us before sending any return.
18. How do I request a return?
To request a return, contact:
Please include:
- Your order number
- The email address used for the order
- The product you wish to return
- The reason for the return
- Photographs or supporting information where relevant
Please do not send a return before receiving authorization and return instructions from our customer support team.
19. Where should I send my return?
Please do not automatically send returns to our registered business address.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.
The return facility may be different from our registered business address.
20. Who pays for return shipping?
For preference-based or voluntary returns, including:
- Change of mind
- Style preference
- Color preference
- Size or fit preference
- Other non-quality-related reasons
the customer is generally responsible for applicable return shipping costs unless applicable law requires otherwise.
If we confirm that a product was damaged, defective, missing, incorrect, or materially different from its description, we will provide an appropriate resolution and handle applicable return-related costs where required.
21. What should I do if my item arrives damaged?
Please contact:
as soon as reasonably possible.
Where practical, we recommend reporting the issue within 48 hours after delivery.
Please include, where relevant:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs showing the damaged area
- Photographs of the packaging
- A photograph of the shipping label
Please retain the product and packaging until we provide further instructions.
The recommended 48-hour reporting period does not limit any statutory rights or remedies available under applicable law.
22. What should I do if I receive a defective or incorrect product?
If a product is:
- Defective
- Incorrect
- Missing
- Missing a required component
- Materially different from its description
please contact:
as soon as reasonably possible.
Please include your order number and reasonable supporting information, such as photographs where relevant.
After reviewing the issue, we may provide an appropriate resolution, including:
- Replacement
- Refund
- Reshipment
- Another suitable solution
23. How long does a refund take?
Once an authorized return has been received and inspected, approved refunds are typically processed within:
3–5 business days after inspection
Refunds are generally issued to the original payment method.
After we issue a refund, your bank, card issuer, or payment provider may require an additional:
5–10 business days
for the refund to appear in your account.
24. What should I do if I have not received my refund?
If more than 10 business days have passed after we confirmed that your refund was issued, please first contact your bank, card issuer, or payment provider.
If you still require assistance, contact:
Please include your order number and relevant refund information.
25. Can I exchange a product?
Direct exchanges may not always be available.
If you would like a different product, size, style, or variation, please contact:
Depending on the circumstances and product availability, we may provide instructions for returning the original product and placing a new order.
26. Are discounted products eligible for return?
Products purchased using a discount, promotional code, bundle offer, or other promotion may still be eligible for return if they otherwise meet the requirements of our Return & Refund Policy.
Any approved refund will generally reflect the actual amount paid for the returned product.
27. Are any products non-returnable?
Certain products may be non-returnable where clearly disclosed before purchase or where restrictions apply for hygiene, safety, personalization, legal, or other legitimate reasons.
Any product-specific return restriction will be disclosed where applicable.
Such restrictions do not limit applicable rights relating to products that are damaged, defective, incorrect, or materially misdescribed.
28. What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment options may vary depending on your location, device, order, or payment provider.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
29. Is my payment information secure?
Payments may be processed through independent third-party payment service providers.
Restnoya does not necessarily receive or store complete payment card information.
For your security, please do not send full payment card numbers, passwords, or other sensitive financial credentials by email.
30. Why was my payment declined?
Payment may be declined by your bank, card issuer, or payment provider for reasons including:
- Incorrect payment information
- Insufficient funds
- Security verification
- Card restrictions
- Bank authorization requirements
- Fraud prevention measures
If a payment is declined, please contact your bank or payment provider for more information.
31. How can I contact Restnoya?
For customer service, please contact:
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM (EST)
When contacting us about an existing order, please include your order number and the email address used to place the order.
32. Who operates Restnoya?
Restnoya is operated by:
Foshan Yilan Network Technology Co., Ltd.
The company is responsible for the operation of restnoya.com and for customer transactions conducted through the Website.
33. Business Information
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)