Cancellation Policy
Cancellation Policy
Last Updated: September 12, 2026
This Cancellation Policy applies to orders placed through restnoya.com (the "Website").
Restnoya is operated by Foshan Yilan Network Technology Co., Ltd.
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)
By placing an order through the Website, you acknowledge the cancellation terms described below.
1. Cancelling an Order
If you wish to cancel your order, please contact us as soon as possible at:
Please include:
- Your order number
- The email address used to place the order
- A brief description of your cancellation request
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or ships.
However, cancellation cannot be guaranteed after an order has been placed because order processing and fulfillment may begin shortly after payment confirmation.
2. Cancellation Before Fulfillment
If your cancellation request is received before the order has entered fulfillment, we will make reasonable efforts to stop processing the order.
If the cancellation is successfully completed and payment has already been collected, an approved refund will generally be issued to the original payment method.
3. Cancellation After Fulfillment Begins
Once an order has entered fulfillment, we may no longer be able to cancel it.
Fulfillment activities may include:
- Order preparation
- Product allocation
- Packaging
- Transfer to a fulfillment partner
- Preparation for carrier pickup
- Shipment processing
If your order has already entered fulfillment, please contact us and we will review whether cancellation is still possible.
4. Orders Already Shipped
If your order has already been shipped, it generally cannot be cancelled.
Once the order is delivered, you may be able to request a return in accordance with our Return & Refund Policy.
Eligible products may generally be returned within 30 calendar days after delivery, subject to the applicable return conditions.
5. Order Changes
If you need to request a change to an order, please contact:
as soon as possible.
Requested changes may include:
- Shipping address
- Product selection
- Product variation
- Quantity
- Other order details
We will make reasonable efforts to assist before fulfillment begins.
However, order changes cannot be guaranteed once processing or fulfillment has started.
6. Shipping Address Changes
If you entered an incorrect or incomplete shipping address, please contact us immediately at:
Please provide:
- Your order number
- The original shipping information
- The corrected shipping information
We will make reasonable efforts to update the address before the order enters fulfillment or ships.
Once an order has been shipped, we may not be able to change the delivery address.
Any address change after shipment may depend on carrier procedures and availability.
7. Product or Quantity Changes
If you wish to change a product, variation, or quantity after placing an order, please contact:
as soon as possible.
If the order has not yet entered fulfillment, we may be able to assist.
If the order has already entered fulfillment, changes may no longer be possible.
In some cases, it may be necessary to cancel the original order, if cancellation is still available, and place a new order.
8. Cancellation Confirmation
A cancellation request is not considered complete until we confirm that the order has been successfully cancelled.
Submitting an email or cancellation request does not automatically guarantee cancellation.
If the order has already entered fulfillment or shipped before we are able to process the request, the order may need to be handled through the return process after delivery.
9. Refunds for Cancelled Orders
If an order is successfully cancelled after payment has already been collected, the approved refund will generally be issued to the original payment method.
Refunds for successfully cancelled orders are typically processed within:
3–5 business days
after the cancellation has been confirmed.
After we issue the refund, your bank, card issuer, or payment provider may require an additional:
5–10 business days
for the refund to appear in your account.
We do not control processing times imposed by banks, card issuers, or independent payment providers.
10. Payment Authorization Holds
In some cases, a cancelled order may involve a temporary payment authorization or pending transaction rather than a completed charge.
If an authorization is released following cancellation, the time required for the pending amount to disappear may depend on your bank or payment provider.
Please contact your bank or payment provider if you have questions about a pending authorization.
11. Orders That Cannot Be Cancelled
Cancellation may no longer be available if:
- The order has already shipped
- The order has already been handed to a carrier
- Fulfillment has progressed beyond the point where the order can reasonably be stopped
- The order includes a personalized or customized product that has already entered production
- Another operational limitation prevents cancellation
Where cancellation is no longer possible, eligible products may be handled under our Return & Refund Policy after delivery.
12. Personalized or Customized Products
If Restnoya offers personalized or customized products, cancellation may be limited once production or customization has begun.
Any product-specific cancellation restriction will be disclosed where applicable.
If you need to cancel a personalized or customized order, please contact:
as soon as possible.
13. Duplicate Orders
If you believe you accidentally placed a duplicate order, contact:
as soon as possible.
Please provide the relevant order numbers.
We will review the orders and make reasonable efforts to cancel the duplicate order before fulfillment begins.
Cancellation cannot be guaranteed if fulfillment has already started.
14. Fraud or Payment Verification
We may place an order on hold, request additional verification, or cancel an order if we reasonably identify:
- Suspected fraud
- Unauthorized payment activity
- Inconsistent payment information
- Failed payment authorization
- Other security concerns
If an order is cancelled for one of these reasons after payment has been collected, an appropriate refund will generally be issued to the original payment method.
15. Cancellation by Restnoya
In certain circumstances, Restnoya may cancel an order.
These circumstances may include:
- Product unavailability
- Payment authorization failure
- Suspected fraud
- Material pricing errors
- Material product-information errors
- Shipping restrictions
- Legal or regulatory requirements
- Inability to fulfill the order
If we cancel an order after payment has been collected, an appropriate refund will generally be issued to the original payment method.
16. Promotional Orders
Orders placed using:
- Discount codes
- Promotional prices
- Bundle offers
- Free-shipping promotions
- Other promotional incentives
are subject to the same general cancellation rules unless additional promotional conditions are clearly stated.
If part of a promotional order is cancelled or changed, the remaining order may no longer qualify for the original promotion where permitted by applicable law.
17. Refusing Delivery
Refusing delivery does not automatically constitute an approved cancellation.
If an order has already shipped and you no longer want it, please contact:
for assistance.
We may ask you to follow the return process after delivery or after the package is returned to the applicable fulfillment facility.
Any refund will be determined in accordance with our Return & Refund Policy and applicable law.
18. Orders Returned to Sender
If an order is returned to the sender or fulfillment facility because of:
- An incorrect address
- An incomplete address
- Failed delivery attempts
- Refusal of delivery
- Failure to collect the package
- Another delivery-related issue
please contact:
We will review the circumstances and determine the appropriate next step.
A returned package does not automatically guarantee a full refund.
Any refund or reshipment will depend on the reason for the return, the condition of the shipment, applicable shipping costs, and applicable law.
19. Customer Responsibility
Customers should review order details carefully before completing checkout, including:
- Product selection
- Quantity
- Product variation
- Shipping address
- Contact information
- Order total
Submitting accurate information helps reduce delays and the need for cancellation or modification requests.
20. Consumer Rights
Nothing in this Cancellation Policy is intended to exclude, restrict, or limit any mandatory consumer rights or remedies that cannot legally be excluded or limited.
Where applicable law provides greater cancellation or withdrawal rights, those legal requirements will apply.
21. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time to reflect changes in:
- Order processing procedures
- Fulfillment operations
- Customer service practices
- Product offerings
- Business operations
- Legal or regulatory requirements
When this Policy is updated, the revised version will be posted on this page and the Last Updated date will be changed accordingly.
22. Contact Us
If you have questions about cancelling or modifying an order, please contact us as soon as possible.
Brand: Restnoya
Website: restnoya.com
Legal Entity: Foshan Yilan Network Technology Co., Ltd.
Registered Business Address: Shop 101, No. 39 Guang'an Road, Hecheng Subdistrict, Gaoming District, Foshan, Guangdong, China
Customer Support Email: service@restnoya.com
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)